Refund and Returns Policy

Return and Refund Policy

At Chocolate Factory Limited, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. Below is our Return and Refund Policy, which outlines the process for returns and refunds for our wholesale chocolate products.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Products must be unused and in their original packaging.
  • The return must be initiated within 7 days of receiving the order.
  • The product must be received in resalable condition.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized products.
  • Perishable products that are beyond their expiration date or have been tampered with.
  • Special order items not typically stocked in our inventory.

3. Initiating a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at info@chocolatefactory.com or call us at [insert phone number].
  • Provide your order number and reason for the return.
  • Our team will guide you through the process, including providing any necessary return authorization.

4. Return Shipping

  • The customer is responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item sent, damaged goods).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

6. Exchanges

We do not offer direct exchanges. However, if you’d like to exchange your product, please initiate a return for the unwanted item and place a new order for the item you wish to purchase.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. Keep all packaging materials and provide photographs as evidence of the damage. We will work with you to resolve the issue promptly.

8. Contact Us

For any questions regarding our Return and Refund Policy, please reach out to us at:

Thank you for choosing Chocolate Factory Limited. We appreciate your business and are committed to providing high-quality products and excellent customer service!

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