Privacy Policy
At Chocolate Factory Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us, whether through our website, social media, or other means.
1. Information We Collect
We may collect personal information from you in a variety of ways, including but not limited to:
- Contact Information: Name, email address, phone number, and shipping address.
- Payment Information: Credit card details and billing address (processed through secure third-party payment processors).
- Business Information: Company name, job title, and any other details necessary for wholesale orders.
2. How We Use Your Information
We use your information for various purposes, including:
- To process and fulfill your orders.
- To communicate with you regarding your purchases, inquiries, or customer support.
- To improve our website, products, and services.
- To send you marketing communications, with your consent.
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except for:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Compliance: We may disclose your information when required to do so by law or in response to valid requests by public authorities.
4. Data Security
We implement a variety of security measures to protect the safety of your personal information. These measures include encryption, firewalls, and secure server hosting. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser. You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies through your browser settings. Please note that if you disable cookies, some features of our website may not function properly.
6. Third-Party Links
Our website may contain links to third-party sites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.
7. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under age 13, we will take steps to delete such information.
8. Your Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to certain exceptions.
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by sending you an email or by posting a prominent notice on our website. Your continued use of the site after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:
- Email: info@chocolatefactory.com
Thank you for trusting Chocolate Factory Limited with your information. We are committed to ensuring your privacy and providing you with a safe online experience.